Frequently Ask Questions

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HOW DO I GET A GAMEON! CASHBACK CARD?

Register online, or sign up when one of our team comes to your school or sports code to register for you. Alternatively, you can be signed up by someone who already has a GameOn Cashback Card

As soon as you have registered as a GameOn! Cashback Card Member your digital Cashback Card will be available for you on your profile at Lyoness. You can print it out or open it on your smartphone browser or Lyoness App at any time.

When registering via an educational institution or sports code, GameOn! Will arrange for your cashback Card to be delivered to you.

When registering with a Friendship Brochure you will additionally receive a credit card sized Cashback Card which you can use for purchases at all Lyoness Cashback Card Loyalty Merchants worldwide.

When registering at a Loyalty Merchant you will receive a GameOn! Cashback Card from that Loyalty Merchant (Co-branded Card) which features the GameOn! / Lyoness logo and the logo of the Loyalty Merchant. You can find an overview of the co-branded Loyalty Merchant’s card on the Lyoness website.

WHAT ARE THE BENEFITS OF A GAMEON! CASHBACK CARD?

You the cardholder receive the majority of the benefits and the minority is shared between your beneficiaries’ i.e. school and learner or sports code.

HOW DO I PUT MONEY ONTO MY GAMEON! CASHBACK CARD?

You can’t put money into your GameOn! Cashback card, however you can login to your Lyoness personal account and transfer money which you can use to purchase at Lyoness retailers and key accounts via vouchers and gift cards.

HOW DO I ACCESS MY SHOPPING POINTS?

On theGameOn website select loyalty partners, then Lyoness, and use your Lyoness login

WHERE CAN I VIEW THE SHOPPING POINTS I HAVE GAINED WITH MY SHOPPING?

Website you can link onto the Lyoness portal or go direct

CAN I SPEND MY CASHBACKS AT ANY RETAILER?

Yes, any retailer as we will transfer your Cashbacks to your nominated bank account once it reaches R250.

CAN I USE MY SHOPPING POINTS AT ANY RETAILER?

You can only redeem your shopping points online at the Lyoness Mall or at any Lyoness retailer.

DO I HAVE TO BE A STUDENT OR A MEMBER OF A SPORTS CODE TO GET A GAMEON! CASHBACK CARD?

No, anyone can get a GameOn Cashback Card.

WHAT DO I DO IF MY CARD HAS BEEN LOST, STOLEN OR DAMAGED?

If your card is lost, stolen or damaged contact our call centre for a replacement.

HOW DOES GAMEON! SUPPORT SPORTS DEVELOPMENT AND EDUCATION?

With every purchase a specified amount is set aside for your nominated beneficiary, either a school or a sporting code, and used solely for sports development or education.

HOW DO I CHOOSE WHO IS THE BENEFICIARY OF MY CASHBACKS?

As the cardholder, you receive the majority of the Cashbacks. You can nominate a beneficiary to receive the balance, whether it is a person, a school or a sport.

HOW DO I SET UP AN INVESTMENT FUND FOR LEARNERS?

Once you register we will send you information from Liberty or you can send us an email at info@gameoncard.co.za

HOW DO I CHECK THE BALANCE ON MY GAMEON! CASHBACK CARD?

You can check your balance either by logging in on the Lyoness website or through the Lyoness Mobile App using your login details.

I HAVE A QUESTION ABOUT THE SHIPPING AND BENEFITS FOR MY ORDER FROM THE LOYALTY MALL

If you have any questions about the shipping for the Loyalty Mall, please contact our Member Service. You will also find the contact details for the Loyalty Mall Loyalty Merchant, whose product you ordered, in your order confirmation. If you have any questions about Cashback or Shopping Points, please contact our Member Service. Remember that it may take up to 8 weeks to assign your Cashback and Shopping Points once you have placed your order.

I STILL HAVE A PENDING ORDER IN THE LOYALTY MALL. WHO SHOULD I CONTACT?

You should start by contacting the Loyalty Mall Loyalty Merchant. You’ll find their contact details in your order confirmation. The next step would be to contact Member Service.

WHEN DO I GET MY MONEY BACK FROM LYONESS ONLINE SHOPPING?

Your purchase will be shown in your profile under “My Purchases at Loyalty Merchants” within 48 hours. You receive your Member Benefits as soon as your purchase has been completed (completion is subject to the Loyalty Merchant’s return period and delivery times). The entire process may take on average 60 to 90 days, depending on product shipping time and method of payment. As a general rule, the faster the purchase is completed, the sooner you receive your Member Benefits.

WHAT DO I NEED TO PAY ATTENTION TO WHEN SHOPPING ONLINE WITH LYONESS?

In order to shop successfully online, you need to be a GameOn! Cashback Card Holder and have a method of payment, such as:  any normal bank card, debit card or credit card. Then just follow the instructions above. The site is secure.

HOW DO I GET MONEY BACK WHEN SHOPPING ONLINE WITH MY GAMEON! CASHBACK CARD WITH LYONESS?

When registering for the GameOn! Cashback Card you are automatically registered as a member of the Lyoness Shopping Community with access to the Lyoness Website (now your back office) with your username and password.

  • After logging in you can find the relevant Loyalty Merchants through the Merchant search or in the Shopping Overview.
  • You can click directly on “Online Shopping” or on the logo of the Loyalty Merchant to open the Merchant detail page.
  • From there you can also open the desired Online Shop in a new browser window by clicking on “Online Shopping” and shop in accordance with the Terms and Conditions of the respective Online Shop.
  • Select the Online Shop upon completion of the online order. Your purchase can subsequently be traced back to Lyoness and the resulting Member Benefits can be assigned.
DOES THE CASHBACK CARD HAVE AN EXPIRATION DATE?

No

CAN I PAY WITH THE CASHBACK CARD?

No. The GameOn! Cashback Card is not a payment method. It works like any other loyalty benefits card and serves only to document and track your purchases, cashbacks and shopping points.

Any regular bank debit, credit card or cash is acceptable method of payment when presenting the GameOn! Cashback Card at the point of sale or checkout.

For the foreseeable future purchases made at a National Key accounts such as Checkers, Shoprite, Game, Dion Wired, Reggies, ToysRUs  will require the acquisition of vouchers at a Voucher selling point such as a Cashback Loyalty Merchant.

  1. A list of Cashback Loyalty Merchants may be found on the Lyoness website.
  2. Use the “purchase account” to purchase Vouchers.
  3. The vouchers / gift cards are sent to the card holder or may be collected at nearest Voucher selling point or Cashback Merchant.

Note – In the near future more key accounts will also accept Cashback Cards.

IS MY CO-BRANDED GAMEON! CASHBACK CARD VALID AT OTHER LYONESS LOYALTY MERCHANTS?

Yes, as long as the Loyalty Merchant is a Lyoness Cashback Card Loyalty Merchant.

WILL MY DATA BE USED FOR MARKET RESEARCH PURPOSES?

Personal data of GameOn! Cashback Card and Lyoness Members will not be transferred to third parties. GameOn! Cashback Card, Lyoness and those Loyalty Merchants to whom the Member has given consent for the transfer of data will use the data to do market research for internal company purposes only. This guarantees the improvement of services and the strategic expansion of the Shopping Network.

HOW DO I GET MY LOG-IN DATA FOR THE LYONESS WEBSITE?

Your username and password required to LOGIN on the Lyoness website are sent to you via email or text message during registration. If you can’t find your log-in data simply click on “Forgotten your password?” and follow the instructions.

WHO CAN BECOME A LYONESS MEMBER?

Every individual can become a Lyoness Member free of charge, with no obligations. The minimum age for successful registration can be found in the GameOn! Cashback Card GTC’s.

IS THERE A MINIMUM AGE FOR THE REGISTRATION?

NO! However, children under the age of 18 require their parents’ permission to acquire a GameOn! Cashback Card. It’s as simple as replying “Yes” to an SMS invite by GameOn! Cashback Card to become a member.

HOW DO I BECOME A MEMBER?

There are several ways to become a GameOn! Cashback Member:

  • Use the opportunity to sign up when making a first purchase at a GameOn Card Cashback / Lyoness Loyalty Merchant (SME) and receive your GameOn! Cashback/ Lyoness Cashback Card (Co-branded Card) right on the spot.
  • Register for a GameOn! Cashback Card at your education institution or sports code.
  • Get an existing GameOn! Cashback Card (Recommender) to register you as a GameOn Cashback Card holder either online or with a Friendship Flyer (Tell A Friend).
IS THERE A CHARGE FOR THE MEMBERSHIP?

No, the GameOn! Cashback Card Membership is free of charge and non-binding.

WHY SHOULD I BECOME A GAMEON! CASHBACK CARD MEMBER?

As a GameOn! Cashback Card holder one is automatically a Lyoness Member who receives Cashback with every purchase of up to 5% of the respective purchase sum and Shopping Points for every purchase with Lyoness Loyalty Merchants. Cashback accumulates in your personal Lyoness Cash Account while your Shopping Points are credited to your Shopping Points Account.

A Cashback amount of at least R250 accumulated in your Cash Account, will be transferred to your personal bank account.

Shopping Points accumulated will make for attractive Shopping Point Deals at selected Lyoness Loyalty Merchants (SME) online or offline for certain products or discounts. If you recommend GameOn! Cashback Card to other people, you will additionally receive the Friendship Bonus for all purchases your friends make (Tell A Friend).

The Friendship bonus is a benefit for income to be generated for your beneficiaries ie, education institution and learner or sports code and club.

WHERE CAN I USE MY LYONESS BENEFITS?

Exclusively at Lyoness Loyalty Merchants. You will find a list of all Loyalty Merchants and detailed information about the shopping opportunities and Lyoness Benefits through the Merchant search at Lyoness.ie. Please note that not all Lyoness Loyalty Merchants accept the Cashback Card. However, there are other options: The Key accounts (chain/national stores accept vouchers or gift cards that may be purchased online or at voucher selling points, although some key accounts have started accepting cashback cards)

WHAT ARE SHOPPING POINTS?

You will automatically receive Shopping Points in addition to Cashback with each purchase at a Lyoness Loyalty Merchant using your GameOn! Cashback card.

Shopping points are similar to eBucks whereby you accrue shopping points which are used within the Lyoness Shopping network. However, with Lyoness, their network of Merchants give you far more value for your shopping points original value ie. R30 when you shop could equal R150 when you redeem them within the Lyoness model.

WHEN AND HOW DO I GET MY CASHBACK?

Lyoness normally transfers your Cashback on Tuesdays, provided that you have accumulated at least R250 Cashback. You can find an overview of your accumulated GameOn! Cashback /Lyoness Benefits in your Personal Profile on the website at Lyoness.ie.

WHAT IS CASHBACK?

Depending on the arrangement, as a GameOn! Cashback Card Member you receive up to 5% Cashback of the respective purchase sum made at all Lyoness Loyalty Merchants. This Cashback accumulates in your personal virtual Cash Account, which you can view in your Personal Profile at any time on the website at Lyoness.ie. When you have accumulated at least R250 Cashback either as a result of your own purchases or through purchases made by friends (Tell a Friend), Lyoness transfers this amount to your private bank account.

WHAT OPTIONS DO I HAVE TO SHOP WITH LYONESS AND SAVE MONEY?

You can shop with the
a.) GameOn! Cashback Card, with
b.) Voucher/Gift Cards – see below details on how and where or
c.) Online at Lyoness and save money – see section on ONLINE SHOPPING below.

  • Cashback vouchers / Gift cards (normally used at Key Accounts – go to www.lyoness.com/za)

MULTI-PURPOSE

Once you transfer funds into your Lyoness account, you will have a balance available, where you can order vouchers at any time. The vouchers which you receive are digital vouchers and are particularly convenient as you can order them whilst on the move and redeem them immediately – and of course you will also receive Cashback and Shopping Points, the amount of which depends on the selected Loyalty Merchant.

THE PERFECT GIFT

You can also give your Lyoness Vouchers away as a gift to make someone really happy. The recipient of the Lyoness Voucher also has the option of using the Lyoness Voucher to acquire Vouchers for Loyalty Merchants which offer the product that they want – and they will receive Cashback and Shopping Points for the Loyalty Merchant Vouchers they have bought. That’s how to give a gift that can fulfil anyone’s wishes, and they can benefit from it too

HOW DO YOU GET LYONESS VOUCHERS?

You can order Lyoness Vouchers on the Lyoness Website (Order Lyoness Vouchers now) at any time. In addition, you can have your Cashback credited as a Lyoness Voucher instead of having it transferred to your bank account. Once you have received Lyoness Vouchers, you can find them under the menu tab “My Vouchers”. Take advantage of the benefits of the Lyoness Vouchers today and order now!

HOW DO I SHOP WITH GAMEON! CASHBACK CARDS?
  • Generally all SME( independant retailers ) and some Key Accounts( National Retailers) will accept Lyoness/GameOn! Cards – see website and mobile app for clarification.
  • Once you select your products and pay with either cash or normal bank card , you will notify the teller that you are a Lyoness/GameOn! cardholder and the teller will take your card or take the barcode off your mobile phone under Lyoness App and either punch in the code or swipe/scan the barcode or QR code as well as inputting the Spend amount and the Receipt Code / invoice.
  • This information will automatically be picked up by Lyoness system and the relevant rewards applied ie Cashback, Shopping Points and Friendship bonuses to your beneficiaries.
  • Lyoness and the retailer will reconcile their systems at specified dates and your own system will be updated.
  • You will also be notified by Lyoness via SMS once you leave the store, thanking you for your purchase and notify you of your transaction being recorded.
HOW DO I LOGIN INTO MY PERSONAL LYONESS BACK OFFICE TO FUND OUR PURCHASE ACCOUNT?
  • To fund your “purchase account” deposit the money you’d like to spend into the Standard Bank as follows: Acc Name – Lyoness Cashback Program

Acc no – 420 291 202

Br no – 01 8005

Use your membership no beginning with 027 as your reference for the deposit to be allocated to your “purchase account”

Allow 24 hrs for deposit to reflect in your “purchase account”.

  • Visit lyoness.co.za and enter your USERNAME and PASSWORD
  • Click on the circular icon top right of the page
  • Dropdown menu shows *Shopping Credits which indicates your balance with which to shop in ZAR – Bottom left.
HOW DO I SHOP AT KEY ACCOUNTS USING LYONESS GIFT CARDS?

You have the option of using the Lyoness gift card for the key merchants such as Dischem, Dion Wired, Game, Game Liquor, all seven brands of Checkers Shoprite, Tiger Wheel n Tyre, Spur, Golfers Club, Sportsmans Warehouse and Hirsh’s to name a few.

METHOD

  • After depositing the amount you want to spend into the Lyoness Standard Bank account, the money will show in your purchase account in your Lyoness back office.
  • Log into your Lyoness back office and to order the desired Gift card click SHOPPING TROLLEY in same bar as circular icon and follow prompts to desired voucher purchases.
  • Allocate desired denominations and finalise purchase by inputting PIN and of course you will also receive Cashback and Shopping Points immediately, the amount of which depends on the selected Loyalty Merchant.
  • Complete the purchase by paying for your online order
  • With Lyoness Vouchers you have flexibility, you can order other Vouchers at any time without having to make a transfer. Vouchers which you receive digitally are particularly convenient, as you can order them whilst on the move, pay for them using your existing Vouchers and redeem them immediately – and of course you will also receive Cashback and Shopping Points, the amount of which depends on the selected Loyalty Merchant.

USING YOUR MOBILE PHONE

  • Tap Lyoness App on mobile
  • Check your balance to check you have funds available
  • Tap MY VOUCHERS
  • Select option from: – Shopping Point Deals
    • Gift Voucher
    • Shopping Vouchers
  • Enter amount
  • When bar code appears on screen tap it on Term Tablet to scan or read with scanner
  • You’ll receive an SMS from Lyoness to thank you for using the Loyalty Program and informing you about your cashback and shopping points

THE PERFECT GIFT

You can also give your Lyoness Vouchers away as a gift to make someone really happy. The recipient of the Lyoness Voucher also has the option of using the Lyoness Voucher to acquire Vouchers for Loyalty Merchants which offer the product that they want – and they will receive Cashback and Shopping Points for the Loyalty Merchant Vouchers they have bought. That’s how to give a gift that can fulfil anyone’s wishes, and they can benefit from it too

HOW DO YOU GET LYONESS VOUCHERS?

You can order Lyoness Vouchers on the Lyoness Website (Order Lyoness Vouchers now) at any time. In addition, you can have your Cashback credited as a Lyoness Voucher instead of having it transferred to your bank account. Once you have received Lyoness Vouchers, you can find them under the menu tab “My Vouchers”. Take advantage of the benefits of the Lyoness Vouchers today and order now!

HOW DO I SHOP ONLINE WITH LYONESS

At Lyoness.co.za there are a large number of Lyoness Online Loyalty Merchants, offering almost anything you desire. Log in to Lyoness using your login details and use the Loyalty Merchant Search to find Online Loyalty Merchants. Select the preferred Online Shop from the list of Lyoness Loyalty Merchants. Now there’s nothing to stop you from shopping online 24/7!

Get Cashback and Shopping Points 24/7 from the comfort of your own home!

It is important to remember that you must visit the online shops via our website Lyoness.co.zain order to receive your Lyoness Benefits as well as the products you desire. Additionally, many online shops offer exclusive offers giving you additional discounts when shopping. Simply click on the “Get Offers” button at Lyoness.co.za!
Tip: Install Lyoness Shopping Tools on your PC or laptop such as the Lyoness Browser with integrated Cashback Bar in order to ensure secure and convenient online shopping with Lyoness. This will ensure you don’t miss a single opportunity to collect Cashback and Shopping Points when shopping online.
At Lyoness.co.za there are a large number of Lyoness Online Loyalty Merchants, offering almost anything you desire. Log in to Lyoness using your login details and use the Loyalty Merchant Search to find Online Loyalty Merchants. Select the preferred Online Shop from the list of Lyoness Loyalty Merchants. Now there’s nothing to stop you from shopping online 24/7!

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